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Frequently Asked Questions

How does claiming for compensation work?

If you’ve been injured in an accident that wasn’t your fault, you may be entitled to make a claim for compensation. We just need to take a few details from you of the accident circumstances so that you can have a free claim assessment from our panel solicitors – with no obligation.

Your claim for compensation will be against the insurance policy of the person or company who are responsible for your accident.

We’ve helped many thousands of people successfully claim compensation for many different types of accident and injury claims since 1999.

What can I claim for?

A compensation claim can be made for pain and suffering, loss of income, damaged possessions and any other expenses incurred because of the accident. Your solicitor may be able to arrange for you to have an advance payment if required.

You may also be entitled to private rehabilitation treatment to help you on the road to recovery, at no cost to you.

In the case of a traffic accident, we may be able to arrange for you to have a replacement vehicle whilst your vehicle is being repaired, this would normally be at no cost to you.

If you’ve had to pay an excess fee to your insurance company, we may even be able to recover this for you.

What type of accident claims do you deal with?

We deal with many different types of personal injury claims, including accidents at work, slip and trip claims, supermarket accidents, medical and dental negligence, accidents in public places and many others.

Whatever the cause of your injury, we will put you in touch with one of our claim specialists who are experienced in accidents like yours.

How much compensation could I receive?

Every personal injury claim is different and the amount of compensation awarded depends upon a number of factors.

In addition to compensation for personal injury, you may also be entitled to make a claim for loss of earnings and any other financial losses and expenses incurred due to the accident.

Please contact us for advice on your individual claim.

What does ‘no win no fee’ mean?

A no win no fee agreement, also known as a Conditional Fee Agreement (CFA), is an agreement that you make with your chosen solicitor whereby you don’t need to worry about paying upfront legal fees. If your claim is unsuccessful, there is no charge to you under this agreement.
There are some rare exceptions to this, however if they apply to you, your chosen solicitor will let you know before your claim starts.

No win no fee agreements are offered by solicitors based on the circumstances of your case and usually appropriate insurance cover being in place. Typically, customers pay a success fee of 25% of the amount awarded in compensation to cover their legal costs. This will be subject to your individual circumstances and may vary but will always be agreed with your solicitors upfront.

To start a no win no fee claim for your accident simply complete our contact form and one of our friendly advisors will be happy to advise further with no obligation to proceed.

Solicitors’ terms and conditions apply and will be provided by your chosen solicitor.

Can I manage my own claim?

Absolutely! We are a team of friendly advisors with a panel of solicitors, selected for their experience in all types of personal injury claims.

We offer free advice to get your claim started from our panel of solicitors under a ‘No Win No Fee’ agreement.

If you wish to undertake your claim yourself and not take advantage of the years of personal injury claims expertise that we can offer, you can contact a statutory ombudsman/compensation scheme without using an introducer and without incurring a fee is most cases.

Make a FREE Enquiry

To find out more about claiming compensation, call us now on freephone 0800 0511 511. We offer free help and guidance with your compensation claim – with no obligation.

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    Was the accident in the last 3 years?

    Was the accident in the UK?

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    Accident Compensation Helpline is a claims management company regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. Our registration is recorded on the website www.fca.org.uk Our authorisation number is 830520.

    Accident Compensation Helpline provide a personal injury claims marketing service to our panel of solicitors, who are regulated by the Solicitors Regulation Authority. We receive a marketing fee from our panel solicitors, ensuring that our service is free of charge to you. You are under no obligation to instruct one of our panel solcitors, you are free to use a solicitor of your choice.

    *No Win No Fee - our panel of solicitors offer a no win, no fee service. This will protect you and means that if you don’t win your claim, there will be no cost to you. Customers typically pay a success fee of 25% of the compensation awarded to cover legal costs. This may vary, but will always be agreed with your solicitors upfront. Solicitors terms and conditions apply.

    The compensation amounts on this website are based upon the ‘Guidelines for the assessment of general damages in personal injury cases’ from the Judicial College Guidelines. All claims are individual and the amount of compensation awarded can vary, depending upon the individual circumstances of the claim.

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        How much could your claim be worth?

        Have you been injured in an accident in the last 3 years?
        Did the accident happen in the UK?
        Have you suffered financial losses such as loss of earnings?
        Where were you injured?

        Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

        • Neck & Back Injuries

          • Minor neck injuries

            Up to £7,890

            Where a full recovery takes place within a period of about one to two years.

          • Moderate neck injuries

            Up to £38,490

            Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

          • Severe neck injuries

            Up to £148,330

            Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

          • Minor back injury

            Up to £12,510

            Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

          • Moderate back injury

            Up to £27,760

            Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

          • Severe back injury

            Up to £160,980

            Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

        • Head Injuries

          • Minor brain or head injury

            Up to £12,770

            In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

          • Moderate brain damage

            Up to £219,070

            This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

          • Moderately severe brain damage

            Up to £282,010

            The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

          • Very severe brain damage

            Up to £403,990

            In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

        • Shoulder Injuries

          • Minor shoulder injury

            Up to £7,890

            Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

          • Moderate - severe shoulder injury

            Up to £12,770

            Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

          • Fracture of clavicle

            Up to £12,240

            The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

        • Eye Injuries

          • Minor eye injury

            Up to £8,730

            In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

          • Complete loss of sight in one eye

            Up to £54,830

            This award takes account of some risk of sympathetic ophthalmia.

          • Total loss of one eye

            Up to £65,710

            The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

        • Hearing Loss

          • Partial hearing loss and/or tinnitus

            Up to £45,540

            This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

          • Total loss of hearing in one ear

            Up to £45,540

            Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

          • Total deafness

            Up to £109,650

            The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

        • Facial Injuries

          • Fractures of nose or nasal complex

            Up to £5,100

            (Displaced fracture where recovery is complete but only after surgery.)

          • Fractures of cheekbones

            Up to £15,780

            Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

          • Fractures of jaws

            Up to £30,490

            Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

          • Damage to teeth

            Up to £11,410

            Loss of or serious damage to several front teeth.

        • Arm Injuries

          • Loss of one arm

            Not less than £137,160

            Arm amputated at the shoulder.

          • Less severe injury arm injury

            Up to £39,170

            While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

          • Simple fractures

            Up to £19,200

            Simple Fractures of the Forearm.

        • Elbow Injuries

          • Severe elbow injury

            Up to £54,830

            A Severely Disabling Injury.

          • Less severe injuries elbow injury

            Up to £32,010

            Injuries causing impairment of function but not involving major surgery or significant disability.

          • Moderate or minor injury elbow injury

            Up to £12,590

            Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

        • Wrist Injuries

          • Very minor wrist injuries

            Up to £4,740

            Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

          • Less severe injuries wrist injuries

            Up to £24,500

            Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

          • Severe wrist injuries

            Up to £59,860

            Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

        • Hand / Finger Injuries

          • Serious damage to both hands

            Up to £84,570

            Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

          • Moderate hand injury

            Up to £13,280

            Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

          • Severe hand injuries

            Up to £18,740

            Total Loss of Index Finger.

          • Severe hand injuries

            Up to £54,830

            Loss of Thumb.

        • Hip / Pelvis Injury

          • Severe hip / pelvis injury

            Up to £130,930

            Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

          • Moderate hip / pelvis injury

            Up to £39,170

            Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

          • Lesser injuries hip / pelvis injury

            Up to £12,950

            Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

        • Leg Injuries

          • Above-knee amputation of one leg

            Up to £137,470

            The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

          • Severe leg injury

            Up to £54,830

            Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

          • Moderate leg injury

            Up to £27,760

            Fractures from which an incomplete recovery is made or serious soft tissue injuries.

          • Less severe leg injuries

            Up to £14,080

            Simple fracture of a femur with no damage to articular surfaces.

        • Knee Injuries

          • Severe knee injury

            Up to £96,210

            Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

          • Moderate knee injury

            Up to £26,190

            Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

        • Ankle Injuries

          • Severe ankle injury

            Up to £50,060

            Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

          • Moderate ankle injury

            Up to £26,590

            Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

          • Modest injuries ankle injury

            Up to £13,740

            The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

        • Toe Injuries

          • Severe toe injury

            In the region of £31,310

            Amputation of the Great Toe

          • Moderate toe injuries

            Up to £9,600

            These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

        • Hair Damage

          • Hair / scalp injuries

            Up to £11,020

            Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

          • Hair / scalp injuries

            Up to £9,600

            Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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            Compensation Calculator

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            Have you been injured in an accident?

            Was the accident in the last 3 years?

            Was the accident in the UK?

            By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

              Start Your Claim

              Fill in your details below to start a claim – with no obligation!


              Or simply call us now on freephone

              0800 0511 511

              < Back

                Let's get started

                Fill in your details below to start your claim – with no obligation


                Or if you would like to speak with our friendly advisors right now – simply call

                0800 0511 511

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                  Let's get started

                  Fill in your details below to start your claim – with no obligation


                  Or if you would like to speak with our friendly advisors right now – simply call

                  0800 0511 511

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                    Are you entitled to compensation?

                    Fill in your details below for free advice – with no obligation


                    Or to speak with our friendly advisors right now - simply call

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