Accident Compensation Helpline Ltd was established to help people who have been injured in an accident through no fault of their own, claim the compensation they are legally entitled to.
Accident Compensation Helpline Ltd is a Claims Management Company and we provide a personal injury claims marketing service to a panel of personal injury solicitors, who are regulated by the Solicitors Regulation Authority.
Accident Compensation Helpline Ltd receive a marketing fee from the panel solicitors. You are under no obligation to instruct one of our panel solicitors.
Accident Compensation Helpline Ltd will assist you in making contact with an independent firm of personal injury solicitors. Accident Compensation Helpline Ltd take no responsibility in any way for the guidance given, or work undertaken, on your behalf by these independent firms of solicitors.
Accident Compensation Helpline Ltd may provide links that will enable you to access the websites of other parties directly from Accident Compensation Helpline Ltd website. Please note that such third party websites are not under Accident Compensation Helpline Ltd control and Accident Compensation Helpline Ltd does not contribute to the contents of such websites. When you click through to these websites you leave the area controlled by Accident Compensation Helpline Ltd. Accident Compensation Helpline Ltd cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the website content or the services offered to you by these websites.
Our selection of any solicitor usually involves a fair analysis of the panel available, and the circumstances of the incident.
In addition to compensation for personal injury, you may also be entitled to compensation for loss of earnings, and any other expenses incurred due to the accident.
Please note that all personal injury claims are individual, and the amount of compensation awarded can vary, depending upon the individual circumstances of the claim.
Compensation amounts on this website are based upon “Guidelines for the Assessment of General Damages in Personal Injury Cases”.
The information contained on this website is for general information only. It does not constitute legal advice or other and should not be relied upon as such. Accident Compensation Helpline Ltd will assist you in making contact with an independent firm of solicitors who will provide advice to you. Accident Compensation Helpline Ltd take no responsibility in any way for the advice given or work undertaken on your behalf by these independent firms of solicitors. You should consult your own professional advisors as to legal or other advice relevant to any action you wish to take in connection with this website.
All information is deemed to be correct at the time published and Accident Compensation Helpline Ltd will make every effort to update and correct any information which changes in a timely manner.
Unless indicated to the contrary, all materials on this website including design, text, graphics and photographs are the copyright of Accident Compensation Helpline Ltd. Accident Compensation Helpline Ltd is the owner of the trade marks appearing on this website and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this website are the property of their respective owners, as indicated. No permission is given by their respective owners for the use of any of them and such use may constitute an infringement of the owner’s rights.
Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone (freephone) 0800 0511 511, or write to Accident Compensation Helpline Ltd, 213 Queens House, Queen Street, Barnstaple, Devon, EX32 8HJ or email [email protected]
If we are unable to resolve the issue to your satisfaction within 3 working days, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks. If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to The Claims Management Ombudsman Service, a Financial Ombudsman Service, for an independent assessment and opinion.
The Claims Management Ombudsman Service a Financial Ombudsman Service can be contacted by calling 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. Or at www.fca.org.uk/consumers/how-complain
The FCA is an independent watchdog that regulates claims management companies. Accident Compensation Helpline Ltd is authorised to operate as a claims management business.
Our FCA Registration number is 830520. You can check this at www.register.fca.org.uk or by contacting the FCA on 0800 111 6768.