Terms and
Conditions

Our Service

Accident Compensation Helpline Ltd was established to help people who have been injured in an accident through no fault of their own, claim the compensation they are legally entitled to.

Accident Compensation Helpline Ltd is a Claims Management Company and we provide a personal injury claims marketing service to a panel of personal injury solicitors, who are regulated by the Solicitors Regulation Authority.

Accident Compensation Helpline Ltd receive a marketing fee from the panel solicitors. You are under no obligation to instruct one of our panel solicitors.

Accident Compensation Helpline Ltd will assist you in making contact with an independent firm of personal injury solicitors. Accident Compensation Helpline Ltd take no responsibility in any way for the guidance given, or work undertaken, on your behalf by these independent firms of solicitors.

Accident Compensation Helpline Ltd may provide links that will enable you to access the websites of other parties directly from Accident Compensation Helpline Ltd website. Please note that such third party websites are not under Accident Compensation Helpline Ltd control and Accident Compensation Helpline Ltd does not contribute to the contents of such websites. When you click through to these websites you leave the area controlled by Accident Compensation Helpline Ltd. Accident Compensation Helpline Ltd cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the website content or the services offered to you by these websites.

Our selection of any solicitor usually involves a fair analysis of the panel available, and the circumstances of the incident.

In addition to compensation for personal injury, you may also be entitled to compensation for loss of earnings, and any other expenses incurred due to the accident.

Please note that all personal injury claims are individual, and the amount of compensation awarded can vary, depending upon the individual circumstances of the claim.

Accident Compensation Helpline Ltd record all voice communication between the client, Accident Compensation Helpline Ltd and our Third Party solicitors. These are recorded for compliance, quality control and training. The recording is required to ensure a high level service is provided to you, and that consent for personal information to be stored and transferred is gained.

Compensation amounts on this website are based upon “Guidelines for the Assessment of General Damages in Personal Injury Cases”.

The information contained on this website is for general information only. It does not constitute legal advice or other and should not be relied upon as such. Accident Compensation Helpline Ltd will assist you in making contact with an independent firm of solicitors who will provide advice to you. Accident Compensation Helpline Ltd take no responsibility in any way for the advice given or work undertaken on your behalf by these independent firms of solicitors. You should consult your own professional advisors as to legal or other advice relevant to any action you wish to take in connection with this website.

All information is deemed to be correct at the time published and Accident Compensation Helpline Ltd will make every effort to update and correct any information which changes in a timely manner.

Unless indicated to the contrary, all materials on this website including design, text, graphics and photographs are the copyright of Accident Compensation Helpline Ltd. Accident Compensation Helpline Ltd is the owner of the trade marks appearing on this website and all associated trade names, logos and devices unless indicated to the contrary. All other trade marks, logos and names appearing on this website are the property of their respective owners, as indicated. No permission is given by their respective owners for the use of any of them and such use may constitute an infringement of the owner’s rights.

This Terms of Business is subject to English Law and the jurisdiction of the English Courts. We will use the English language for all communications, and any information we are required to supply to you.
The purpose of these terms and conditions is to set out our professional relationship and detail the services we will provide to you. For your own benefit and protection, you should read all the information carefully. If you do not agree to any part of the information, please tell us. We assume that you accept all of the terms unless we hear from you.
We will only exchange the information that you provide to us with the selected solicitors for the purposes of assisting you with the compensation enquiry. We will treat all information as private and confidential and in strict accordance with the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR), even when you are no longer a client and only share information if we are required to do so by law or regulation. Under the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR) you have a right to a copy of any personally identifiable information about you that we hold in our records, you can obtain details by writing to us at the usual address. A nominal charge might apply in providing the information to you. If you do not want us to use your information in this way, please let us know.

Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone (freephone) 0800 0511 511, or write to Accident Compensation Helpline Ltd, 213 Queens House, Queen Street, Barnstaple, Devon, EX32 8HJ or email [email protected]

If we are unable to resolve the issue to your satisfaction within 3 working days, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks. If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to The Claims Management Ombudsman Service, a Financial Ombudsman Service, for an independent assessment and opinion.

The Claims Management Ombudsman Service a Financial Ombudsman Service can be contacted by calling 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. Or at www.fca.org.uk/consumers/how-complain

The FCA is an independent watchdog that regulates claims management companies. Accident Compensation Helpline Ltd is authorised to operate as a claims management business.

Our FCA Registration number is 830520. You can check this at www.register.fca.org.uk or by contacting the FCA on 0800 111 6768.

Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights.