Your Questions Answered

It’s natural to have questions. Here are some answers.

    Frequently asked questions

    If you have been involved in an accident, you could be entitled to compensation. You can claim for pain and suffering, loss of income, damaged possessions and any other expenses you have incurred as a result of the accident – such as physiotherapy costs.

    We have the legal expertise to advise on a vast range of accident types – including slips, trips and falls, accidents at work, road traffic accidents, cosmetic accidents and many more. And we will always connect you with a claim specialist who is experienced with accidents like yours.

    We totally understand that making a claim for compensation is likely to be a step into the unknown. That’s why we have made the process of claiming compensation as simple and straightforward as we can for you.

    Firstly our advice team will take a few details about what happened to you and talk through your available options. We will put you in touch with one of our panel solicitors who are experienced in accident claims like yours.

    Our solicitors offer a free consultation – with no obligation – and will let you know how they can help you. If your case is accepted and you want to go ahead, your solicitor will take care of the legal process of claiming compensation from start to finish – keeping you informed throughout every stage.

    Since 1999 we’ve successfully helped many thousands of people claim compensation for many different types of accident and injury claims. And we will do our best to make sure your claim is successful too.

    Compensation for an accident can range from a few hundred pounds to tens of thousands of pounds. Sometimes even more. It all depends on what happened and how you were affected. Lots of factors come into play – including the severity of your injuries, the amount of income you have lost and the knock-on effects to your future lifestyle.

    The best way to find out how much your claim could be worth is to tell us what happened. Or to see some compensation amounts, try online compensation calculator. Whatever happens, we will seek to get the full compensation you deserve as quickly as we can – securing interim payments up front if possible. We are here for you.

    TRY OUR COMPENSATION CALCULATOR

    A no win, no fee agreement – also known as a Conditional Fee Agreement (CFA) – is a type of payment agreement that you make with a solicitor. It removes the burden of paying upfront legal fees – and if your claim is unsuccessful, you won’t have to pay a penny to anyone.

    With no win, no fee, you only pay a legal fee if your claim is successful. This fee is deducted from the compensation you receive. Typically your solicitor will take around 25% of your compensation, but the precise percentage will always be discussed and agreed with you up front. Whatever happens, you will never be left out of pocket.

    NO WIN, NO FEE EXPLAINED

    It all depends how complicated your case is and how much evidence you have gathered. Clear cut cases where the person or company at fault accepts liability can be resolved in a few months. A case that’s more complex can take two years or more to complete, though your solicitor may be able to secure interim payments while you wait for a final settlement. No matter what happens, we will be with you every step of the way. And we will always try to resolve your case as efficiently – and fairly – as possible.

    You may be wondering where the money for a successful compensation claim comes from – especially if the person at fault for your accident is a friend, family member or your employer. In the vast majority of cases, compensation is covered by insurance policies – such as public liability or motor insurance. It’s extremely unlikely that any claim you make will put an individual or business into financial jeopardy – and we can clarify this with you up front if you are worried.

    Sometimes the cause of an accidents is complicated. In fact it’s relatively common for more than one party to be at fault. But even if you were partially to blame, you may still be able to claim compensation. It’s also not uncommon for the injured party to put an accident down to clumsiness or thoughtlessness, when in fact it may have been caused by insufficient safety measures. If you are unsure, the best thing to do is to tell us what happened. Our legal experts can give you clarity about where you stand and explain what your rights are.

    We understand that seeking compensation is something you have perhaps been putting off – especially if you have been focused on recovery. But it’s always best to start your claim as soon as you feel ready, while you can still recall the details of what happened. That way it will be easier for your solicitor to gather the evidence needed to put together a strong case. There are also certain legal timeframes within which you must start your claim. It doesn’t cost a penny to get in touch and tell us what happened. There’s a good chance we will be able to let you know whether you have a claim shortly after you reach out to us.

    Absolutely. When you get in touch with us, there’s no obligation to pursue a claim with us. You are in control of your own decisions at every stage of the process and we will never pressure you into doing something that you feel uncomfortable about. So if you have the confidence and legal expertise to act on your own behalf, you have total freedom to do so.

    Why choose Accident Compensation Helpline?

    Maximum payouts

    Your claim will be handled by our dedicated team of claim experts who will seek to recover the maximum compensation available to you.

    No win, no fee

    Our solicitors work on a no win, no fee basis. If you don’t win your claim, there will be nothing for you to pay.

    Interim payments

    In some cases, our solicitors may be able to secure interim payments for you while your claim is being processed.

    Tell us what happened

    Our panel of solicitors offer a free initial consultation, and can usually let you know there and then if they can accept your claim. Claims are handled on a ‘no win no fee’ basis and there are no upfront costs.

    Contact us for free advice!

    Fill out our simple claim form to request a free claim assessment and one of our specialists will contact you shortly.

      By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

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          How much could your claim be worth?

          Select the injury to know the compensation amount.
          • Neck & Back Injuries
            • Neck Injuries

              £2,450 to £7,890

              Where a full recovery takes place within a period of about one to two years.

            • Neck Injuries

              £24,990 to £38,490

              Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

            • Neck Injuries

              £45,470 to £148,330

              Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

            • Back Injury

              £7,890 to £12,510

              Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

            • Back Injury

              £12,510 to £27,760

              Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

            • Back Injury

              £91,090 to £160,980

              Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

          • Head Injuries
            • Brain or Head Injury

              £2,210 to £12,770

              In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

            • Brain Damage

              £43,060 to £219,0700

              This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

            • Brain Damage

              £219,070 to £282,010

              The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

            • Brain Damage

              £282,010 to £403,990

              In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

          • Shoulder Injuries
            • Shoulder Injury

              £2,450 to £7,890

              Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

            • Shoulder Injury

              £7,890 to £12,770

              Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

            • Fracture of Clavicle

              £5,150 to £12,240

              The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

          • Eye Injuries
            • Eye Injury

              £3,950 to £8,730

              In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

            • Complete Loss of Sight in One Eye

              £49,270 to £54,830

              This award takes account of some risk of sympathetic ophthalmia.

            • Total Loss of One Eye

              £54,830 to £65,710

              The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

          • Hearing Loss
            • Partial Hearing Loss and/or Tinnitus

              £7,010 to £45,540

              This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

            • Total Loss of Hearing in One Ear

              £31,310 to £45,540

              Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

            • Total Deafness

              £90,750 to £109,650

              The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

          • Facial Injuries
            • Fractures of Nose or Nasal Complex

              £3,950 to £5,100

              (Displaced fracture where recovery is complete but only after surgery.)

            • Fractures of Cheekbones

              £10,200 to £15,780

              Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

            • Fractures of Jaws

              £17,960 to £30,490

              Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

            • Damage to Teeth

              £8,730 to £11,410

              Loss of or serious damage to several front teeth.

          • Arm Injuries
            • Loss Of One Arm

              Not less than £137,160

              Arm amputated at the shoulder.

            • Arm Injury

              £19,200 to £39,170

              While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

            • Simple Fractures

              £6,610 to £19,200

              Simple Fractures of the Forearm.

          • Elbow Injuries
            • Elbow Injury

              £39,170 to £54,830

              A Severely Disabling Injury.

            • Elbow Injury

              £15,650 to £32,010

              Injuries causing impairment of function but not involving major surgery or significant disability.

            • Elbow Injury

              Up to £12,590

              Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

          • Wrist Injuries
            • Wrist Injuries

              £3,530 to £4,740

              Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

            • Wrist Injuries

              £12,590 to £24,500

              Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

            • Wrist Injuries

              £47,620 to £59,860

              Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

          • Hand / Finger Injuries
            • Damage to Both Hands

              £55,820 to £84,570

              Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

            • Hand Injury

              £5,720 to £13,280

              Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

            • Hand Injuries

              £12,170 to £18,740

              Total Loss of Index Finger.

            • Hand Injuries

              £35,520 to £54,830

              Loss of Thumb.

          • Hip / Pelvis Injury
            • Hip / Pelvis Injury

              £39,170 to £130,930

              Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

            • Hip / Pelvis Injury

              £26,590 to £39,170

              Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

            • Hip / Pelvis Injury

              £3,950 to £12,950

              Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

          • Leg Injuries
            • Above-Knee Amputation of One Leg

              £104,830 to £137,470

              The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

            • Leg Injury

              £39,200 to £54,830

              Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

            • Leg Injury

              £17,960 to £27,760

              Fractures from which an incomplete recovery is made or serious soft tissue injuries.

            • Leg Injuries

              £9,110 to £14,080

              Simple fracture of a femur with no damage to articular surfaces.

          • Knee Injuries
            • Knee Injury

              £26,190 to £96,210

              Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

            • Knee Injury

              £14,840 to £26,190

              Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

          • Ankle Injuries
            • Ankle Injury

              £31,310 to £50,060

              Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

            • Ankle Injury

              £13,740 to £26,590

              Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

            • Ankle Injury

              Up to £13,740

              The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

          • Toe Injuries
            • Toe Injury

              In the region of £31,310

              Amputation of the Great Toe.

            • Toe Injuries

              Up to £9,600

              These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

          • Hair Damage
            • Hair / Scalp Injuries

              £7,340 to £11,020

              Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

            • Hair / Scalp Injuries

              Up to £9,600

              Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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                Have you been injured in an accident?

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                  Start Your Claim

                  Fill in your details below to start a claim – with no obligation!

                  Or simply call us now on freephone

                  0800 0511 511

                    Let's get started

                    Fill in your details below to start your claim – with no obligation

                    Or if you would like to speak with our friendly
                    advisors right now – simply call

                    0800 0511 511

                      Are you entitled to compensation?

                      Fill in your details below for free advice – with no obligation

                      Or simply call us now on freephone

                      0800 0511 511